Dial 112 Emergency Response Support System Operational in 27 States & UTs

New Delhi: Union Minister of State for Home Affairs, G. Kishan Reddy, in a written reply to a question regarding the salient features, working and the role of the Emergency Response Support System of ‘Dial 112’ in reducing the crime specially against women, in Lok Sabha yesterday said that Emergency Response Support System (ERSS) seeks to enable a Pan-India, single, internationally recognized number i.e. 112 based emergency response mechanism for various emergencies with computer aided dispatch of field resources to a person in distress.

This service can be accessed through call, SMS, email and the 112 India Mobile app, which includes SHOUT facility for added safety to women and children. ERSS has been made operational in 27 States & Union Territories.

Replying to other query on the initiatives taken by the Government to strengthen the proactive community policing and the awareness measures regarding the ERSS-Dial 112 undertaken by the Government, the Minister said that ‘Police’ and ‘Public Order’ are State subjects under the Seventh Schedule to the Constitution of India. The States are responsible for maintaining law and order, protecting life and property of the citizens in their respective jurisdictions.

Various States and Union Territories (UTs) have developed and launched initiatives for providing citizen centric services to facilitate proactive community policing.

The Ministry of Home Affairs as well as States/UTs have undertaken awareness measures on 112, including 112 India mobile app, in the print, electronic and digital media, said Reddy.

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Basically, ERSS is an integration of police (100), fire (101), health (108) and women (1090) helpline numbers to provide emergency services through the single number ‘112’.

Dial 112 from your phone: 
– Press power button on your smart phone 3 times quickly to activate Panic call

– In case of feature phone, long press ‘5’ or ‘9’ key to activate Panic call

– Log on to State ERSS website and place your SOS request

– Email SOS alert to State ERC; and

– Use 112 India Mobile App (available in Google Playstore and Apple store) to activate a panic call to ERC

* In case of women and children, you can use 112 India mobile App to activate SHOUT feature, which alerts registered volunteers in vicinity for immediate assistance apart from activating ERC.

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Image Courtesy: DD News

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