Top 5 Indian IT Companies to Add Over 96,000 Employees: NASSCOM

On Thursday, National Association of Software and Services Companies (NASSCOM) said, the conventional technology job and roles landscape will evolve with the development of technology and increasing automation, leading to formation of newer professions.

NASSCOM said, “The industry persists to be a net recruiter of skilled talent, adding 138,000 individuals in FY21, and strong recruitment intends for FY22 with the top 5 Indian IT firms aiming to add > 96,000 employees. The industry is upskilling > 250,000 employees in digital skills and has appointed > 40,000 fresh digitally trained talent, signifying its assurance and investment towards fast improvement of workforce competences.”

It added, the IT-BPM sector overall employed 4.5 million individuals as of March 2021.

It added that ~ 33% of the total jobs in the BPM sector were in the area of customer interaction services (such as call centre jobs including mail, chat etc.). Most of the client work from India is now being done in an omni-channel approach and requires greater end proficiency with technology and automation already developed into the processes.

In the last three years, automation and robotic process automation has been maturing and impacted to the new job generation in the BPM sector. The estimated opportunity for BPM is ~ US$ 180-220 billion, according to a NASSCOM-McKinsey Report, putting substantial room for growth and jobs.

NASSCOM said, “BPO industry in India is continuously transforming on reimagining methods for global clients – developing products, leverage analytics, client experience and the statement by all firms display the expansion in 2020 and further opportunities going forwards. With one of the greatest deal pipeline, and robust business outlook, the industry is on its way to reach its revenue vision of US$ 300-350 billion by 2025. The Industry will remain to be a net jobs generator and is dedicated to people-centric innovation, persistent focus on talent, and providing a better transformative client experience.”