Amazon India Now Allows Booking Train Tickets, Offers Cashback for Prime Members

To provide a facility for booking reserved train tickets on Amazon, Amazon India has collaborated with the Indian Railway Catering and Tourism Corporation (IRCTC). For their first train ticket booking, customers can earn a 10% cashback of up to Rs 100 (US$ 1.36) and Prime members will benefit from 12% cashback for these bookings up to Rs 120 (US$ 1.63). The offer is, however, only available for a limited time. Amazon.in has also waived service and payment gateway processing charges for the introductory period. Amazon India customers will now be able to book flights, buses, and train seats using Amazon Pay with the introduction of the new service.

Amazon.in will also include other railway-related services. Across all train classes on the Amazon app, customers will be able to verify seat and quota availability. The PNR status of a ticket booked on Amazon will also be reviewed by the customer. For the time being, the PNR status of tickets booked via other media cannot be reviewed on Amazon. The user can also download and cancel tickets that have been booked via Amazon. In the event of cancellations or booking errors, Amazon allows customers to pay using Amazon Pay Balance to get instant reimbursement.

The new feature is available on both Android and iOS with the Amazon application. By clicking the trains / travel category under the Amazon Pay tab, customers can book their tickets. They can choose the dates of their route / travel and get a list of all trains available. For testing, customers may use any digital payment form. If clients need to cancel a ticket, under the ‘Your Orders’ line, they can do so. They can also request 24×7 assistance over the phone and chat with an Amazon helpline.

Speaking on the launch, Mr Vikas Bansal, Director – Amazon Pay said, “We are excited to partner with IRCTC and move another step forward in making life easy and convenient for our customers. Last year, we launched flights, and bus ticket booking on Amazon. With the facility to book reserved train tickets on our platform, we are enabling travel across any mode preferred by customers. Over the course of time, the Amazon app has become the one stop destination for shopping and payment of several other use cases. Customers love the convenience we offer of shopping and paying – all in one single app.”

Source: IBEF